The College of Liberal Arts at Oregon State University is seeking a Box Office and Guest Experience Manager. This is a full-time (1.00 FTE), 12-month, professional faculty position.
Scheduled to open in Spring 2024, the Patricia Valian Reser Center for the Creative Arts is a new $70M building currently under construction. The facility features multiple venues, including a 499-seat concert hall, a black box theater, an outdoor stage, a 3,000 square foot gallery, and additional art presentation spaces, classrooms and programming locations. In addition, as part of its “Unboxed” series, the Patricia Valian Reser (PVR) Center for the Creative Arts (CCA) will present performing arts at locations throughout the Oregon State University (OSU) network, which includes both formal and improvised venues on the Corvallis campus, the Cascades campus, the Newport campus, the community, and beyond.
As a start-up organization, the PVR CCA seeks an enterprising and energetic individual who is comfortable working in the context of a developing organization in which organizational and operational decisions are still being made.
The Guest Experience and Box Office Manager will be responsible for ensuring an exceptional guest experience. They will anticipate guest needs, exceed guest expectations, and prioritize a welcoming and inclusive environment. This position manages a comprehensive set of responsibilities (front of house, ticket office, volunteers, special events, student events and camps, donor events, safety procedures) to ensure the comfort and safety of all guests and employees. This position is responsible for establishing and implementing financial and operational procedures necessary to manage ticket sales as well as overseeing a diverse team of student staff, interns, and volunteers. This requires a dependable, self-motivated, and conscientious individual who can organize a professional box office, registration service, and hospitality-oriented unit to comfortably deliver excellent and personalized customer service to a varied clientele including first time ticket buyers, VIPs, government officials, student camp participants, long-term donors, and everyone in between in a high traffic, fast-paced environment.
For full listing with more information, and to apply, please visit the following link: Oregon State University Jobs Portal | Box Office and Guest Experience Manager
Minimum/Required Qualifications:
- Bachelor’s degree in business, communications, hospitality, marketing, public relations, arts administration, or related field.
- Understanding of, and commitment to justice, equity, inclusion, accessibility, and diversity practices and to embedding practices into excellent guest service.
- Experience in customer service or hospitality.
- Experience with cash handling and related accounting procedures.
- Experience in or willingness to learn about venue management and performing arts box office practices.
- Proficient in written and oral communication.
- Ability to perform effectively when working in stressful situations.
- Ability to manage multiple projects on various timelines and prioritize as necessary.
- Ability to perform a variety of administrative duties without direct supervision.
- Ability to prepare financial reports and meet deadlines.
Preferred (Special) Qualifications:
- 3 years’ working in a box office or related environment.
- Proficiency in common box office ticketing systems. Training or direct experience with AudienceView is a plus.
- Experience directing and/or supervising employees, experience with student workers is a plus.
- Proficiency in Spanish.
- Knowledge of crowd safety, ADA and de-escalation techniques.
- Knowledge of dynamic pricing, tiering, and revenue projections.
- Knowledge of multi-venue operations and academic performing arts centers.